Refund & Return Policy :

Effective Date: November 20, 2024
Last Updated: November 18, 2024

At Blush Aura, we strive to provide the best shopping experience. However, if you are unsatisfied with your purchase, please review our return and refund policy below:

IMPORTANT: MANDATORY RETURN CONDITION

WE STRICTLY REQUIRE A VIDEO RECORDING OF THE UNBOXING PROCESS AS PROOF OF THE CONDITION OF THE PRODUCT RECEIVED.

  • The video must clearly show the package being opened and the product inside.
  • Without an unboxing video, NO RETURNS OR REFUNDS WILL BE PROCESSED.
  • Ensure the video captures any visible damage, defects, or issues with the product upon receipt.

1. Eligibility for Return

You may request a return or refund under the following conditions:

  • The product is damaged, defective, or not as described.
  • You notify us within 7 days from the date of delivery.
  • The product is unused, in its original condition, and accompanied by all original packaging, tags, and accessories.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Items that show signs of wear, washing, or alteration.
  • Custom or personalized products.
  • Gift cards.

3. Steps to Request a Return

To initiate a return, please follow these steps:

  1. Email us at returns@blushaura.com with:
    • Your order number.
    • A detailed description of the issue.
    • The required unboxing video as an attachment or link.
  2. Our team will review your request within 2-3 business days and provide further instructions.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days via your original payment method.
  • Shipping charges, if applicable, are non-refundable unless the issue was due to our error.

5. Exchange Policy

We do not offer direct exchanges. If you wish to replace a product, kindly follow the return process and place a new order for the desired item.

6. Damaged or Missing Items

If your package arrives damaged or items are missing:

  • Report the issue within 48 hours of delivery.
  • Provide a photo or video of the damaged package and its contents.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping method to ensure safe delivery of the returned item.

8. Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact us:

Blush Aura
Email: returns@blushaura.com
Phone: +91-XXXXXXXXXX
Address: [Your Address Here]

By placing an order with Blush Aura, you agree to our Return and Refund Policy as outlined above.

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